Frequently asked questions
The essentials, in a few lines.
What is Voomi Food?
It is an app for ordering food where you see the dish first and the restaurant second. You open the app, see burgers, arepas or desserts depending on the time of day, choose and pay. It works on iPhone, Android and Huawei AppGallery.
How do I pay for my order?
With Pago Móvil, Binance Pay, bank transfer or cash on delivery, depending on what each business accepts. Prices are shown in dollars and in bolívares, at the day's rate.
What is the delivery PIN?
It is a 4-digit number you see when you track your order. You give it to the rider when you receive the food. That way the order is only marked as delivered if it really reached your hands.
Where does Voomi Food work?
We start in Ciudad Bolívar, Bolívar state, Venezuela, in the Centro, Angostura and Los Próceres areas. We will soon add more areas and cities.
Do I need a different account for each Voomi app?
No. Voomi Food and Voomi Rider use a single account with the same phone number and the same profile. You sign in once and it works in both.
What does “verified customer” mean in a review?
It means that person received an order from that business. Only people who had an order delivered with a PIN can rate, so there are no reviews from people who never bought.
How much does it cost to sell on Voomi Food?
The plan costs $9.99 a month and includes everything: menu, orders, alarm, table QR codes, stories, promotions and statistics. As a new sign-up, the first month is free.
How do I sign up my business?
From the app, in “Sell on Voomi Food”. We ask for your details, the location, a photo of your ID card (cédula) and a selfie. Then you upload your first dish, choose how to get paid and a plan. We review the application before publishing you.
How will I know when a new order arrives?
An alarm rings on your phone with the order summary and a countdown to accept it. On Android and Huawei it rings even if the app is in the background. On iPhone, use Cashier mode, which keeps the screen on until you accept.
What do I do if my order arrived wrong or late?
Go to My orders, open the order and tap “Report a problem”. Tell us what happened and add a photo. We review the case and, if applicable, refund you.
How do I delete my account?
In the app, at Profile > Delete my account. You can also request it from this page, in the “Delete account” tab of the legal section. We delete your personal data and your orders are kept without your name.